Joining forces to build conversational AI solutions within contact centers
Verbio has been innovating in the voice AI and cognitive solutions space for 20+ years, optimizing interactions between humans and machines. We are a team of passionate experts focused on building secure and highly performing solutions that enhance customer experiences and reduce enterprise operational costs. Forward facing and engaged, our partner RSDC is on the cutting edge of Government solutions, understanding requirements, focused on execution, and delivering Verbio technology to some of the largest and complex service centers around the globe.
Verbio engages across international markets and understands that Government marketspaces present unique challenges for any nation or discipline. We understand through experience that the breadth and rigor of Government services must mirror or exceed those offered by private enterprise — financial services, insurance, healthcare, and other sectors. Stakeholder and user expectations must be exceeded.
RSDC and Verbio collaboration is meeting the challenge to make the promise of human — machine interaction a reality. RSDC solutions are completely transforming the way users interact and how services are consumed — using voice AI, machine learning, and sophisticated AI training techniques. We pay attention to unique federal, state, and local Government-specific acronyms, abbreviations, and other terms to ensure a superior user experience. We offer proven solutions, deployed into high volume contact center environments that confidently and consistently determine user intent and maintain context through a user session — essential capabilities to support natural interaction and navigation through the service experience.
Our objective is to empower users to engage as humans always have — by speaking naturally, free of handheld devices and constraints imposed by lists of predefined and long forgotten options. Efficiency is increased, effort is reduced, and great user experiences are the standard.
RSDC’s clients process more than 20k calls per week. Interaction and ontology accuracy rates exceed 95% which translates into a superior operational and user experience for voice-enabled applications. Additionally, RSDC deploys solutions into Azure and AWS environments that are highly secure, redundant, and meet stringent Government requirements.
Our combined capabilities leverage a wide range of technologies and AI best practices to implement highly functioning intelligent virtual agent solutions, including voice biometrics, speech to text and text to speech processing, speech analytics, and cognitive / natural language understanding. Common use cases include IT Helpdesk automation, ticketing support, and a wide range of inquiry and transaction digital workforce skills. To complement these capabilities, RSDC has worked in partnership with Verbio to create an omnichannel platform that is chat, email, and SMS platform agnostic.
Take your enterprise solutions to the next level. Partner with Verbio and RSDC to integrate your solutions and create long and enduring results and outstanding user experiences. Contact us today to see how we can simplify your success.
